1. Confirm the layout

Make sure the Locator is not intentionally configured as List Only.

2. Check Interaction Privacy Mode

If the map requires visitor activation, select Load Map before diagnosing a provider failure.

3. Verify the provider

Open the Locator and confirm it points to an available provider/profile. For Google Maps, verify the API key and Map ID. For Custom XYZ, verify the tile URL.

4. Inspect browser errors

Use the browser console/network panel to look for blocked scripts, HTTP errors, API authorization messages or Content Security Policy restrictions.

5. Isolate theme conflicts

Test the Locator in a simple full-width page. If it works there but not in a specific builder container, inspect overflow, hidden elements and custom CSS in that layout.